User GuideBookingWhen you stay
| Accommodation Prices |
Accommodation prices vary depending on the season, the day of the week, the number of guests and property you choose. Please check our season calendar.
Even if you do not stay overnight, you will be charged if you use the property and thus advised to inform us in advance. Accommodation prices are free for under 6 / pre-school children ( no bedding is available), so please let us know at the time of booking. |
| Accommodation Tax |
Due to the Kutchan town’s regulation, accommodation taxes will be due to the guests who stay in accommodations in Kutchan town from November 1st, 2019. The accommodation taxes are 2 % of the accommodation fees. The accommodation taxes will be collected by the Management Company. The accommodation fees on this site do not include accommodation taxes. Please understand in advance that accommodation taxes will be charged in addition to accommodation fees. The details of the accommodation taxes can be seen on the Kutchan town’s homepage. FAQ for Accommodation Tax |
| Booking | ●Standard Booking Less than 8-night stay bookings are accepted from the 1st day of the month three months prior to occupancy. For occupancy during New Year holidays, however, bookings are accepted from the 1st of the month four months prior to the occupancy.For stays up to 7 nights online bookings are accepted. For stays of 8 or more nights, please contact or call us. ●Advance Booking *Advance Booking is not available for the time being. |
| Payment | ●Standard Booking Accommodation prices shall be paid when you check in. ●Online Booking Please pay accommodation prices in full by online payment (PayPal) when you make a booking. |
| Cancellation and amendments |
●Standard Booking Starting 28 days prior to the day of occupancy, the following cancellation fees apply. Also, amendments to your booking will be considered as cancellation from seven days prior to the day of occupancy and the following cancellation fees apply. Any charges involved with arranging the refund will be bourne by the guest and deducted from the refund amount sent. ●Cancellation charge
●Amendment charge
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01 Check-in
Check-in time is 15:00. Check-in procedures are performed at the Izumikyo Management Center. The center closes at 21:00. Please inform us in advance if you will check in later than 21:00.
Check-in time is 15:00. Check-in procedures are performed at the Izumikyo Management Center. The center closes at 21:00. Please inform us in advance if you will check in later than 21:00.
The Management Center functions as the front desk. It is open from 8:00 to 21:00 and handles check-in and check-out procedures, rentals, reservations for various activities and tennis courts, courier service parcel acceptance, discount selling of Onsen tickets and so forth.
02 Before going into your property
After the check-in procedures are completed, the key to your property, a map showing how to get the property, and garbage bags will be given. You can drive to the property.
During your stay in a property
Once you finish carrying your luggage into your property, then your villa life in Niseko starts. Properties are equipped with fixtures necessary for your stay, including kitchen appliances. Please feel free to use them. Some rental goods are available at the front desk. For details, please check the information in the property.
We separate trash in several types as part of our environmental conservation activities. We would like to ask for your cooperation with trash separation during your stay.
After the check-in procedures are completed, the key to your property, a map showing how to get the property, and garbage bags will be given. You can drive to the property.
During your stay in a property
Once you finish carrying your luggage into your property, then your villa life in Niseko starts. Properties are equipped with fixtures necessary for your stay, including kitchen appliances. Please feel free to use them. Some rental goods are available at the front desk. For details, please check the information in the property.
We separate trash in several types as part of our environmental conservation activities. We would like to ask for your cooperation with trash separation during your stay.
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Electric Appliances |
Refrigerator, Microwave oven, Rice cooker, TV, DVD player, Hair drier |
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Bedding |
Beds or Japanese bedding set, pillows & Full linen |
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Bathroom Amenities |
Bath towel, Face towel, Bath mat, Tooth brushes, Hairbrushes, Razors, Cotton kits (cotton pads, cotton swaps), Shampoo, Hair conditioner, Body soap, Hand soap |
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Kitchenware and Tableware |
Pots and Pans Double-handed pots, Single-handed pots, Cray pot or iron pot, Frying pans Cooking Utensils Knives, Cutting boards, Bowls, Strainers, Measuring cups, Rice paddles, Sauce ladles, Spatulas, Cooking chopsticks, Can opener, Radish grater, Bottle opener, Wine opener, Fruit knife, Kitchen Scissors, Coffee dripper or Coffee maker Tableware Large plates, Small plates, Small bowls, Rice bowls, Soup bowls, Large rice balls, Glasses, Cups, Chopsticks, Spoons, Forks, China spoons Others Dishcloth, Kitchen detergent, Kitchen sponge |
NOTE
※Each property is equipped for self-catering based on guest capacity.
※Not included : cooking seasonings and spices.
03 Check-out
Check-out time is 10:00.
The management center is open from 8:00AM. Please inform us in advance if you will check out earlier than 8:00AM. Checkout time can be extended for one hour, if you want to stay in the property longer (separately charged). Please also inform us in advance.
Check-out time is 10:00.
The management center is open from 8:00AM. Please inform us in advance if you will check out earlier than 8:00AM. Checkout time can be extended for one hour, if you want to stay in the property longer (separately charged). Please also inform us in advance.
| All property keys must be returned to the management center at time of check-out. |
In case you ship your luggage to us, please enter the name of the representative person who applied for accommodation, the day of occupancy and the property name in the address label and send it to our center.
| Izumikyo Management Center Niseko Hirafu 5-jo 4-chome 1-25, Kutchan-cho, Abuta-gun, Hokkaido 044-0086 phone +81 136 23 3301 |
When you leave for home, it is also possible to send your luggage to your home. Please feel free to drop by at the Management Center.